EXPEDIENT SOFTWARE

If you receive an error similar to this: EDI Syntax – Seg [11] Err [18] Elm/Comp [3/] Err This usually means there is a Control Character that Customs does not accept. Characters such as {, – \ etc… Simply remove these characters and resend your entry. EDI Syntax – Seg [24] Err [18] Elm/Comp [3/1] […]

Error Description The Bank Account has expired. Resolution Add an EFT Authorisation Expiry Date to the Customer Masterfile and run Autoreport ‘OWNEREFT’ regularly to prevent any accounts expiring before entry submission in future.

Error Description Delivery address is incomplete. Resolution Update the Delivery Address Details through the Options menu in the Customs Entry screen.

Error Description Attempting to claim a treatment/concession but the value is already at its lowest level. Resolution Amend the entry to go through successfully.

Error Description 3838867 Each Customs Declaration made to Australian Customs requires a number of Lodgement Questions to be answered.  The above message indicates that Question number 7 has been provided when not required too.  (This is a number that is defined by Australian Customs). Resolution The system should evaluate the data in the Customs Declaration […]

Error Description During the process of generating a Customs Declaration there may be a requirement to provide DAFF additional information.  This information is used to determine the Quarantine risks along with monitoring of shipment of interests to DAFF. One of the items to be provided when Declaring DAFF items is the Producer Code.  Each Producer […]

Error Description In Nature 20 and Nature 30 Declarations you need to identify the Warehouse that the goods are entering or exiting.  Each Warehouse is identified by unique code. Resolution Enter the Warehouse Establishment code in the WHSC field on the Entry screen.

Error Description A few tariff items can be exempted of GST (Goods and Services Tax).   The GSTE indicator is located in the Tariff Line codes.  However if there are no GSTE codes assigned to the Tariff lines then the Default GSTE located on the Entry screen is defaulted. Resolution Remove the GSTE code from the […]

Error Description One of the items reported to Customs on a Customs declaration is the Delivery Address.  Customs require the Address information supplied to match real Australia Post locations.  I.e.  Suburb and post code match. Resolution Change the Delivery address suburb and postcode to match those published by Australia Post.  Note.  Customs also have a […]

Error Description Not all Customs Declarations are automatically clear.  Some Declarations will attract attention to Customs or randomly selected for further investigation. Resolution Contact Customs and provide the documentation as noted in the message.

Error Description Once a Customs Declaration has been made to Customs there may be times where the clear entry requires an amendment.  However authority may be required to make any amendments to the declaration. Resolution Contact Customs and have them provide authority before attempting to amend the Declaration.

Error Description Customs require various dates reported in the Declaration. Resolution The arrival dates are incorrect.  Change the dates to ensure the First arrival date is earlier than the arrival date in the Import Job Registration screen.

Error Description Not all Preference schemes are applicable for every country.  A number of the Preferences are assigned to specific countries to allow the system to know that the Tariff used qualifies for a specific trade agreement. Resolution Verify the country is correct.  However if it is then change the Preference to a valid Preference […]

Error Description 2818620 Each Customs Declaration made to Australian Customs requires a number of Lodgement Questions to be answered.  The above message indicates that Question number 9 has not been answered.  (This is a number that is defined by Australian Customs). Resolution The system should evaluate the data in the Customs Declaration and compare the […]

Error Description 3905797 Resolution One of the items either Bill of Lading or Vessel / Voyage may be incorrect and should be amended to match those used by the Shipping line / Paper work.

Error Description 3905797 Resolution One of the items, either Bill of Lading or Vessel / Voyage may be incorrect and should be amended to match those used by the Shipping line / Paper work.

Error Description The port listed on the entry for one of the Origin Ports is incorrect.  ISO UN/Locode Ports listed outside Australia do not start with AU. Resolution Change the Origin port to the correct overseas port in the Import Job Registration screen.

Error Description All Air Waybills need to be reported by the Airline / Cargo Reporter. Resolution Either correct the Waybill on the Entry or, if it is correct, have the Cargo Reporter to correct it on their report.

Error Description Port used in the ICS are ISO un/locode types. Resolution Correct the Port to a valid ISO Un/locode port code.  Check the ISO Port Codes Masterfile for the correct port code.

Error Description Not all Preference schemes are valid for every entry.  More commonly the Preference is limited to the Country of Origin however there are also some Tariff’s that are still not valid. Resolution Either correct the Tariff or change the Preference to the correct Preference scheme or change it to “GEN”.  GEN indicates to […]

Error Description During the process of generating a Customs Declaration there may be a requirement to provide DAFF additional information.  This information is used to determine the Quarantine risks along with monitoring of shipment of interests to DAFF. One of the items to be provided when Declaring DAFF items is the Concern Type.  This is […]

Error Description 2517049 Resolution Add DSN DET

Error Description All containers imported into Australia must be listed individually by the Shipping Line / Cargo Reporter.  The Container Types reported in the Entry also needs to match the Container Type used in the Cargo Report. Resolution Correct the Container Type in the system or have the Cargo Reporter correct their report to customs. […]

Error Description All containers imported into Australia must be listed individually by the shipping line. Resolution Correct the container number in the Expedient or have the shipping line correct their report to customs. In Expedient to update the containers, you can update the Containers in the Transport Lines section in the Nature 10/20 screen. If […]

Error Description The message here indicates that the total value of the tariff lines on the entry adds up to be less than the amount entered as the Free On Board amount. Resolution In Expedient, either add the missing tariff lines or amend the FOB value to the correct amount.

Error Description All suppliers must be registered in the ICS.  Suppliers in the ICS are identified by a CCID (Customs Client ID) unless the supplier is located in Australia then the ICS uses the ABN.  In this case the issue here that the Suppliers CCID entered in the system does not match a registered CCID […]

Error Description All parties must be registered in the ICS.  When the party is a Registered Australian Business the ICS uses the ABN (Australian Business Number).  However sometimes companies have more complex ABN configuration where there is a requirement to utilise the CAC (Client Activity Centre) component to the ABN to correctly identify the party. […]

Error Description All parties must be registered in the ICS.  When the party is a Registered Australian Business the ICS uses the ABN (Australian Business Number).  However sometimes companies change their ABN or an ABN may expire.  In this case you will see this error. Resolution In most cases the issue here is the ABN […]