Error Description
All parties must be registered in the ICS. When the party is a Registered Australian Business the ICS uses the ABN (Australian Business Number). However sometimes companies change their ABN or an ABN may expire. In this case you will see this error.
Resolution
In most cases the issue here is the ABN has changed or is incorrectly been entered. Use the ICS to query the ABN via the Client – Search facility. Once found then enter the correct ABN / CAC in the Customs Entry screen.
To update your customer’s ABN in Expedient add the ABN to the Customer Masterfile