Q: Customer has paid invoice twice, and a refund is required A: Step 1 Go To Debtors > Add-on / Write-Offs Enter Date and Client Code Leave Invoice No Blank In the Detail Lines Section enter the GL code for Contra/Suspense Account Department = 000 Enter amount as a MINUS that you wish to remit […]
FAQ’s
FAQ’s
PRA FAQ (AU)
Q. TOO LATE CONTAINER APLS2869544 IS ALREADY AT PATRICK – A. The container number is listed on the Terminal system as already being at the dock. IF IT IS INCORRECT (i.e. you still have the container) then you must call 1-STOP on 1300 881 055 so they can get the container removed. IF IT IS […]
Exports FAQ (AU)
Q. OUR EMAIL IS NOT WORKING. HOW CAN WE APPLY FOR EDN/ESM? A. Expedient communicates to and from Customs via email. Two options are available depending on the situation. If you are unable to send/receive email and you are still have access to the Internet you can use the Customs Interactive web site. To use […]
Customs FAQ (AU)
Packing unit count cannot be greater than number of packages Pieces cannot be lower than the units. Update the Bill/Container Screen and enter the correct number of Units and Pieces Unable to Produce EFT Receipt You cannot print an EFT Receipt when you haven’t successfully paid the entry I have updated my Entry in the […]