Q. TOO LATE CONTAINER APLS2869544 IS ALREADY AT PATRICK –
A. The container number is listed on the Terminal system as already being at the dock.
- IF IT IS INCORRECT (i.e. you still have the container) then you must call 1-STOP on 1300 881 055 so they can get the container removed.
- IF IT IS CORRECT then sending a replacement is mute. All messages must be sent BEFORE the container is sent to the wharf.
Q. ERROR DISCHARGE PORT CANNOT BE SAME AS LOAD PORT
A. Check your PRA screen for this error. Whilst you can use the PRA system when sending containers from one Australian port to another, they must not be the same.
Q. PRA still says “Being Submitted” after an hour, how do I resend?
A. After half an hour you have the facility to “reset” the status of the PRA. You can do this in options, and * to reset. The status will then go to “Failed – View Errors” at which time you can then resend your PRA.
Note: Reason for no return message include, but not limited to:
- Email problems
- Outage or high volume processing at 1-STOP
- Terminal EDI issues
- Sending to a non PRA terminal (e.g. PATRICK MARITIME WHARF)
In which case resetting and resending messages may not help to get a response. Most of these cases will require you to “grin and bear it” as, unless there is a declared outage, no paper ERA’s will be accepted.
Q. VOYAGE NUMBER NOT DEFINED
A. Usually just a case of not using the outward voyage id. Find the correct ID to use through your sources first, but if you are unable to get an answer call the Expedient helpdesk (you will need to advise the port of discharge e.g. Melbourne, and the Lloyds number) or 1-STOP Helpdesk.
Q. TOO LATE CONTAINER GSTU2675293 ALREADY AMENDED BY TERMINAL STAFF
A. Once the terminal staff alters a PRA on the system; no more PRA updates are permitted. You must call the Terminal if you have any problems.
Q. WEIGHT EXCEEDS CONTAINER MAXIMUM
A. The Cargo Gross weight is too high for the specified container. Please confirm the figures and adjust if incorrect.
Q. VOYAGE 999 LLOYDS 9999999 AT PATRICK-EAST SWANSON DOCK NOT IN
A. Most common reason for this error is that the vessel isn’t calling at the specified dock. In the above case it may be going to P&O West Swanson or Webb Dock. Call the Expedient helpdesk for assistance in finding out where the vessel is due to call in or alternatively call 1-STOP helpdesk.
Q. DISCHARGE UN-LOCODE NOT DEFINED
A. The 5 letter port code used is incorrect. It can also mean that the discharge port is incorrect for that vessel. Check that the code is correct first before calling Expedient helpdesk
Q. VESSEL CUT OFF FOR RECEIVALS
A. Once the cut off has passed; PRA submissions will not be accepted. If you have a late receival approved by the shipping line it still needs to be submitted before the end of the cut off period.
Q. UNABLE TO DELETE CONTAINER CRXU0756188 – NO ERA EXISTS
A. You cannot withdraw a PRA until the container has previously been accepted. If your messages have failed, and the container is no longer going to the wharf, you do not have to do anything.
You cannot withdraw the container if it has already been received as well. You will need to talk to the terminal about removing the container from the system.
Q. LINE ANL FOR DP AKL NOT SHIPPING ON VES MSC CORINNA VOY 41
A. This long winded error tells you that the shipping line selected is not on the vessel.
Call Millman helpdesk with the Lloyd’s number and Port of Discharge for assistance or call the 1-STOP helpdesk.
Q. COMMODITY CODE NOT DEFINED
A. The code you have used may not be available at that terminal. Until the new draft codes are implemented by the terminals, the general codes are recommended; REEF (for reefer containers with a temp), GENL (for all general containers and reefer containers without a temp) and HAZ (for Hazardous materials including alcoholic spirits)
Q. WHAT DOES THE MESSAGE “DANGEROUS CLASS NOT ON FILE. USE CTRL-Z TO ZOOM VALID LIST OR CONTINUE IF VALID”
A. This error message means that the DG Class that has been entered does not exist in the Zoom file. You will need to correct the DG Class before you continue on entering in the remaining details on the Hazardous Details Tab.
Q. HOW DOES THE LOAD TERMINAL CODE GET AUTO-POPULATED?
A. If the Job Class = FCL and the Rec Terminal / LCL Depot field is populated on the Export Sea Job, then the Cust Code entered is looked up in the Customer Masterfile; Terminal Tab; 1-Stop Terminal Code field. The code in the 1-Stop Terminal Code field is then retrieved and auto-populated in the Load Terminal field when the PRA is created. If no code exists in the 1-Stop Terminal Code field then the Load Terminal field in the PRA will be blank.
If the Rec Terminal / LCL Depot field is not populated, then the Cust Code in the LCL Depot / Terminal field in the Consol (That the Export Job is attached too) is retrieved. This code is then looked up in the Customer Masterfile; Terminal; 1-Stop Terminal Code field. The code in the 1-Stop Terminal field is then retrieved and auto-populated in the Load Terminal field when the PRA is created. If no code exists in the 1-Stop Terminal Code field then the Load Terminal field in the PRA will be blank.
Q. HOW DOES THE GOODS DESCRIPTION GET AUTO-POPULATED?
A. The data in the Goods Description field of the PRA is retrieved from the Export Sea Job; Goods Tab; Goods Field. If multiple containers are attached to the Export Sea Job, then the same Goods Description will be retrieved from the Export Sea Job and not from the previous PRA. If there are multiple lines in the Goods Tab, then the first line is only retrieved.