Q. OUR EMAIL IS NOT WORKING. HOW CAN WE APPLY FOR EDN/ESM?
A. Expedient communicates to and from Customs via email. Two options are available depending on the situation.
If you are unable to send/receive email and you are still have access to the Internet you can use the Customs Interactive web site. To use this web site you will require a Microsoft XP/2000+/NT PC, Microsoft Java Virtual Machine installed and an Exported and Registered PKI Certificate.
If you are unable to send/receive email and DO NOT have access to the Internet or a Valid PKI Certificate. You will need to find someone in your organisation who does. If they too are unable to access the Internet you will need to action your Business Continuity Plan and obtain the EDN/ESM as a contingency from Customs or have a friendly obtain on your behalf. Once you have obtained your EDN/ESM:
- EDN. You should use the Job Number as the Senders Reference once you have a clear EDN update this 9 character EDN Number in the Job Screen.
- ESM. You should use the Job Number as the Senders Reference once you have a clear ESM update this 9 character ESM Number in the ESM Entry screen. This is done my selecting the “U” located under Options.
***** WARNING *****
Once you make any changes in the Customs Interactive Web for any EDN or ESM you are not able to use EDI (Expedient System) to Amend / Change or Withdraw. Any future action must also be made via the Customs Interactive Web site.
Q. I SENT MY EDN/ESM OVER 10 MINUTES AGO AND IT STILL INDICATES THAT IT IS “BEING SUBMITTED”. WHAT DO I DO?
A. Expedient communicates to and from Customs via email.
Connect to the http://www.customs.gov.au web site and click on “ICS Updates” This will display all declared ICS Outages. If there are no Outages declared by Customs the next step is confirm that there are no email problems in you organisation.
NOTE: If other EDN/ESMs have returned OK you could assume email is OK. The Expedient system allows the user to Reset the Submission status if the EDN/ESM has not returned in 10 minutes.
The reset option will not display if this 10 minute time has not lapsed. To reset the status you select the “*” Option located in the EDN/ESM Entry screen.
NOTE: If you have reset and resent the EDN/ESM once and you still have the same lack of response see below. The procedures are as follows:
- Re-Check the Customs web site for Outages
- Contact Your I.T. Support and confirm email is working
- Contact ICS Help Desk 1800 022 267 Option 2
Q. I SENT MY EDN/ESM OVER 10 MINUTES AGO AND IT STILL INDICATES THAT IT IS “In Progress” WHAT DO I DO?
A. Expedient communicates to and from Customs via email.
Connect to the http://www.customs.gov.au web site and click on “ICS Updates”. This will display all declared ICS Outages. If there are no Outages declared by Customs the next step is confirm that there are no email problems in you organisation.
NOTE: If other EDN/ESMs have returned OK you could assume email is OK. The Expedient system only allows the user to Reset the Submission status if the EDN/ESM has not returned in 10 minutes and has a valid EDN/ESM (I.e. It was a replacement).
The reset option will not display if this 10 minute time has not lapsed. To reset the status you select the “*” Option located in the EDN/ESM Entry screen.
NOTE: If the EDN/ESM is NOT a replacement and there is no valid EDN/ESM Number then the only options available are the procedure noted below.
NOTE: If the EDN/ESM was a replacement and you have reset and resent the EDN/ESM replacement once and you still have the same lack of response see below.
The procedures are as follows:
- Re-Check the Customs web site for Outages
- Connect to the Customs Interactive and Search for the EDN/ESM in the Outbound Messages area and then once found click on the re-send link.
- If this still does not update the status Contact ICS Help Desk 1800 022 267 Option 2 ***
Q. I RECEIVE THE ERROR “ATTEMPTED TO LODGE A DOCUMENT WHERE ONE ALREADY EXISTS WITH THE SAME MESSAGE OWNER SITE ID, MESSAGE TYPE AND SENDERS REFERENCE.” WHAT DOES THIS MEAN?
A. This normally occurs when a user attempts to create an EDN/ESM twice. The most common reason this can happen is when there has been an email outage within you organisation and the user has reset and resent the EDN/ESM. The original EDN/ESM response containing the EDN/ESM Number will normally arrive and update the system. Once this has occurred you can send a replacement. The original EDN/ESM response error / clear indicator can be viewed from option “H” from the EDN or ESM Entry screens.
If the original does not arrive for one reason of another you can search for the EDN/ESM in the Customs Interactive system in the Outbound Messages area. If you do not have access to this system Please call ICS Business Support on 1800 022 267 Option 2 and have them resend the response.
Q. MY PERMIT HAS ENCRYPTION HOWEVER I CAN’T SEE WHERE TO ENTER IT IN THE EDN SCREEN. WHAT DO I DO?
A. The ICS does not require Encryptions on Permits. Simply enter the Permit without the Encryption.
Q. I RECEIVE THE ERROR “INVALID GOODS OWNER ID (Goods Owner ID=XXXXXXXXXXX).” WHAT DOES THIS MEAN?
A. This indicates that Customs have not dealt with the client since the introduction of CMR or you have not entered the ABN correctly. If the ABN is correct then you will need to access the Customs Interactive web site and add the Client into ICS Production. NOTE: Another less common cause could be you have sent the EDN/ESM to the ICS Test system. You can see this in the EDI History Option “H” in the EDN/ESM Entry screen.
Q. I HAVE PREVIOUSLY SENT AN ESM AND NOW I WANT TO WITHDRAW IT. HOW DO I DO THIS?
A. To Withdraw and ESM you need to firstly delete the attached EDN lines. This is done by selecting Delete line from the ESM Entry screen. Once all lines have been removed from the ESM the Withdraw option will be visible and you may select it.
NOTE: Once you have Withdrawn the ESM you will not be able to use this
Consol number for ESM again.
Q. I HAVE DELETED ALL LINES FROM MY ESM AND NOW I RECEIVE AN ERROR. WHAT DO I DO?
A. Now you have deleted all the lines from the ESM you are now able to withdraw the ESM. However if you wish to use the consol in the future do not Withdraw it. Simply leave it in error until you wish to re-submit the EDN Lines.
Q. I HAVE WITHDRAWN MY EDN/ESM AND NOW WHEN I RE-SEND IT I RECEIVE AN ERROR. WHAT DO I DO?
A. Once you have Withdrawn and EDN/ESM in the ICS system you are unable to use the Job Number for EDNs and Consol Number for ESMs again. The solution here for EDNs is to NULLIFY to Consol option “U” in the Export Job Registration screen. This will remove it from the Consol allowing you to register a new Export Job which will result in a new Job Number. The solution here for ESMs is to create a new Consol. In each Job Registration attached to the old Consol use the “U” option to change the Consol Number to the newly created Consol.