Debtors

Q: Customer has paid invoice twice, and a refund is required

A:

Step 1

Go To Debtors > Add-on / Write-Offs

Enter Date and Client Code

Leave Invoice No Blank

In the Detail Lines Section

• enter the GL code for Contra/Suspense Account
• Department = 000
• Enter amount as a MINUS that you wish to remit back to them
• POST

Step 2

Go to Banking > General Ledger Payments

Enter the details you entered above for the POSITIVE amount

POST

Q: How do I delete a printed invoice?

A: Invoices cannot be deleted after they have been printed.  The invoice must be corrected by issuing a Credit Note, i.e. create an invoice for the negative value of the incorrect invoice, and journal off in Banking.