This function is used when a user has paid off an incorrect invoice in FULL or the customer has paid an invoice twice. Use this function in conjunction with the Banking > Cash Receipts – Debtors.
The Reinstate Cash Receipts option is found in the Debtors folder.
The screen prompts the user immediately for the Client Code and Invoice. Both fields need to be entered. Press OK to accept. Once this step is completed, the system will “Unpost” the Debtors Invoice.
Once this has been completed you must process the Cash Receipt to process the Debtors Invoice as unpaid or overpaid. This screen is accessed via Banking > Cash Receipts –Debtors.